Role & responsibilities
Technical & Behavioral Competencies
Required Knowledge/Experience/Skills:
1. At least 5+ years experience. Preferably with competences from an IT background.
2. Practical experience supporting IT applications or infrastructure is preferred.
3. Experience working to deliver large or complex IT projects is preferred.
4. Must be familiar with Service Delivery processes in ITIL such as Change management, Incident Management, Capacity Management, etc..
5. Must be familiar with cybersecurity policies on vulnerability management, access management and other IT security risk topics
6. Hands on experience working with internal and external auditors is essential.
7. Must have excellent written and verbal communication skills in English, as well as good presentation and documentation skills. You must have the ability to explain complex technical problems using plain English and adapt the conversation for your target audience e.g. able to discuss an incident with a senior system engineer and then explain the issue to non-technical senior managers.
8. Must have an enthusiastic can do attitude. Possess good time keeping skills and excellent attention to detail.
9. Relishes taking ownership, being totally hands-on and comfortable directly interfacing with people at all levels of the organisation.
10. Demonstrate a systematic and logical approach to problems, issues and incidents.
11. Able to work autonomously and as part of a team using strong analytical and data driven skills
12. Have knowledge and experience using Agile or Lean methodologies and/or has been part of DevOps teams.
13. Able to follow the banks standards, processes and procedures.
14. Familiarity on various ITIL concepts and can apply them effectively.
Preferred candidate profile
Other Value-Added Competencies:
1. Knowledge and experience using Microsoft PowerBI, SQL Query, Python scripting applied in a Data Analytics scope.
Experience from a Data Analytics role or background as a Data Scientist.
Keyskills: Power Bi Data Analysis Data Visualization Data Analytics Stakeholder Management Grantt Charts Reporting Agile Methodology Excel Project Management Infrastructure Agile framework Dashboards
About Us\n\nWe are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and s...