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Support Engineer I @ TekWissen

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 Support Engineer I

Job Description

Overview:    

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.     


Job Title: Support Engineer I

Location: Gurugram

Duration: 12 Months     

Job Type: Contract       

Work Type: Onsite


Job Description

Key job responsibilities

  • Having 3+ Years of experience
  • Provide support activities for these services and regularly work with development teams to establish and improve service support
  • Operate with guidance from management and aggressively drive issues to resolution
  • Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets
  • Be able to read and understand complex application code and make approved code fixes to resolve support issues
  • Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
  • Regularly contribute to the creation and improvement of all support documentation
  • Perform code builds and deployments communicating status regularly before, during, and after each deployment
  • Create and interpret metrics that measure support success and service performance
  • Help develop and refine operational policies and procedures used by teams and internal customers
  • Participate fully and constructively in the planning of teams work
  • Have the ability to write simple and efficient tools to improve operational efficiency
  • Learn to contribute to design and development of support tools using software engineering best practices

Mandatory Requirements:

  • AWS Tech Stack
  • working experirence in Java
  • Good to have - Typescript

Education or certification Requirements:

  • Bachelors degree

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Contract

Contact Details:

Company: TekWissen
Location(s): Noida, Gurugram

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Keyskills:   Typescript Java AWS Tech Stack

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