Application Support Engineer
- CorroHealth
- 1 - 3 years
- Hyderabad
- 11 days ago
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Job Description
Provide prompt and efficient support to end-users of Healthcare EHR applications via various communication channels, including phone, email, and web.
Provide support to end users by troubleshooting, diagnosing, and resolving clinical and technical issues.
Provide support to Desktop and Web-based applications.
Document and track user issues using a ticketing system, ensuring accurate and detailed information for efficient problem resolution.
Collaborate with internal technical teams to escalate and resolve complex issues, ensuring timely and effective solutions.
Communicate with users in a clear, professional, and empathetic manner, understanding the urgency and sensitivity of healthcare-related issues.
Keep users informed about the status of their reported issues and provide regular updates until resolution.
Maintain up to date understanding of the Healthcare EHR application, staying informed about updates, new features, and enhancements.
Create and update knowledge base articles and documentation.
Must be flexible to work various shifts and open to daytime, evenings, weekends, or holidays.
Maintain an excellent customer satisfaction standard.
Actively participate in Company provided training and education.
Align conduct with the Company s Code of Ethics and Business Conduct and support the Company s Ethics and Compliance Program
Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: CorroHealthLocation(s): Hyderabad+ View Contact
Keyskills: Ticketing Application support Web technologies Compliance Office equipment Customer satisfaction Healthcare Troubleshooting Analytics
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