Customer Support - Voice Process @ Hexaware Technologies

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Customer Support - Voice Process

Hexaware Technologies
0 - 3 years
Mumbai
4 days ago
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Job Description

Roles and Responsibilities

Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
Meet performance metrics such as call quality scores, first-call resolution rates, and handle time targets.

Desired Candidate Profile

Ability to work on rotational shifts including night shifts as per business needs.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills: Inbound Process Voice Process Customer Service International BPO

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₹ 1.25-2.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Customer Support - Voice Process @ Hexaware Technologies

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