Catalogue Specialist
- TekWissen
- 0 - 2 years
- Hyderabad
- 1 month ago
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Job Description
Overview:
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Catalogue Specialist
Location: Hyderabad
Duration: 4 - 8 Months
Job Type: Contract
Work Type: Remote
Job Description:
Roles and Responsibilities:
This includes, but is not limited to:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
- Develop a global perspective and understand the nuances of various geographies that the client operates in
Basic Qualifications:
- Bachelors degree; Fresher (up to 2024 Passed out), 1-2 years experienced profiles are considered but no beyond.
- Good communication skills - both verbal and written
- Demonstrated ability to work in a team
- Sound problem solving ability and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Excellent attention to detail and work with the highest level of accuracy
Preferred Qualifications
- Working Knowledge of MS Office products such as Word and Excel
- Excellent communication and data presentation skills
- Fluent written and spoken English
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: ContractContact Details:
Company: TekWissenLocation(s): Hyderabad
Keyskills: Data Presentation Communication Skills Presentation Skills Power Point Presentation MS Office
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