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Order Management Specialist @ Black Box

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 Order Management Specialist

Job Description

Blackbox Analytics & Solutions Private Limited is looking for Order Management Specialist to join our dynamic team and embark on a rewarding career journey
  • Manage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs).
  • Liaise with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution.
  • Analyze order trends, identify potential bottlenecks or errors in the order lifecycle, and recommend process improvements to enhance operational efficiency.
  • Monitor system alerts and exceptions, proactively addressing issues such as stock unavailability, pricing errors, and shipment delays.
  • Ensure compliance with company policies and customer requirements regarding billing, shipping, and documentation.
  • Maintain accurate and up-to-date records in order management systems (e.g., SAP, Oracle), and prepare regular reports on order status, backlog, and key performance metrics.
  • Support continuous improvement initiatives by contributing to automation projects, workflow optimization, and customer experience enhancement.
  • Collaborate with cross-functional teams to support new product launches, promotions, and changes in pricing or terms, ensuring seamless order handling.
  • Respond promptly to internal and external inquiries, providing excellent service and resolving issues effectively to maintain customer satisfaction.
  • Uphold data integrity and confidentiality while handling sensitive customer and business information.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Procurement & Supply Chain
Role Category: Stores & Material Management
Role: Supply Planner
Employement Type: Full time

Contact Details:

Company: Blackbox Analytics
Location(s): Bengaluru

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Keyskills:   order processing sap oracle order management supply chain purchase logistics order fulfillment sales order processing order execution sales billing order management system supply chain management procurement invoicing inventory management pricing

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