Content Moderator
- IT MNC
- 0 - 3 years
- Mumbai
- 10 days ago
- Email to a friend
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Job Description
Role & responsibilities
- Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
Preferred candidate profile:
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication and (English) Skills.
- Strong attention to detail.
- Deep familiarity and passion for the internet, internet platforms, and internet culture supported
- Ability to work well individually and as part of a team
- Ability to work in rotations/shifts and non-standard work hours.
- Available for F2F interview process
Perks and benefits:
Cab facilities will be provided, medical benefits.
Please share your profile at HN****a@VB********c.com if interested.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Content ModeratorEmployement Type: Full timeContact Details:
Company: IT MNCLocation(s): Mumbai
Keyskills: Non Voice Process Content Moderation Communication Skills Content Review
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