Role & responsibilities
Handle inbound and outbound calls, emails, and chat support to resolve customer inquiries in a timely and professional manner. Guide customers through our services, health tests, and treatment offerings. Schedule appointments, follow-ups, and coordinate with internal departments for smooth service delivery. Manage and resolve customer complaints with empathy and clarity, ensuring customer satisfaction. Maintain records of customer interactions and update CRM systems accurately. Provide information related to health reports, tests, payment queries, and general concerns. Collaborate with sales, operations, and medical teams to resolve complex issues. Stay updated on company products, services, policies, and industry regulations
Preferred candidate profile
Bachelors degree in any discipline (Science or Healthcare background preferred). 13 years of experience in a customer service role, preferably in healthcare, diagnostics, or health tech. Excellent verbal and written communication skills in English (regional languages like Kannada/Hindi are a plus). Strong problem-solving skills and a customer-first attitude. Familiarity with CRM tools and customer support software. Ability to remain calm under pressure and handle sensitive health related queries with discretion
Keyskills: Blended Process Customer Support Sales Business Development Voice Process Calls Handling Client Acquisition Inbound Calls Customer Queries Outbound Calling
The Happiest Health Wellness program is branded as – HappiZest, encompasses the 7Ws of Physical Wellness, Spiritual Wellness, Intellectual Wellness, Professional Wellness, Social Wellness, Emotional Wellness and Environmental Wellness.