Axa Is Hiring For Email & Chat Process || Pune || Walk-in Interviews
- AXA Global Business
- 0 - 3 years
- Pune
- 4 days ago
- Email to a friend
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Job Description
Role & responsibilities
Location : Pune
Shift : Rotational Shift
Designation : Analyst
Kindly fine below Job Description for reference.
- Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
- Provide quality instructions or responses to be able to resolve the customer's issue.
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT of 4 hours.
- Manage and take ownership of the resolution process for all customer related issues.
- Maintain up to date knowledge of the process.
- Emphatic, courteous and always express a sincere desire to help.
- Professional Experience in healthcare insurance will be an added advantage.
- Work in rotational shifts - Monday to Sunday. Weekly off 2 days will be provided.
Job Qualifications
- Graduate / post-graduate degree.
- Typing Proficiency: 40-60 wpm.
- Effective reading and writing English communication skills - should be able to communicate professionally, use proper grammar, punctuation, and spelling in complete.
- Ability to communicate clearly, concisely, and effectively.
- Excellent communication, analytical, listening, and organizational skills.
- Must be able to adhere to schedule changes based on department and/or business.
- Must be an energetic self-starter with the ability to work both independently and within a team.
- Excellent time management skills, attention to detail and the ability to multitask.
- Competent in MS office and web browser environments.
- Ability to continually display positive attitude.
- Good interpersonal skills and strong client focus
- Ability to handle process escalations, identify issues and risks and propose resolution.
- Customer service experience via emails would be an advantage.
Language Skills
- English - speaking, reading, and writing.
Technical Competencies
- Good knowledge of MS Office applications, especially Word and Excel required.
- Ability to perform tasks on multiple computer applications.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Walk-insContact Details:
Company: AXA Global BusinessLocation(s): Pune
Keyskills: Email Support Email Writing Email Process Communication Skills Customer Service Customer Support Non Voice Process Semi Voice Chat Support Customer Management Chat Process
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AXA Global Business
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