Senior Production Support Engineer (Java) @ Conduent

Job Description

We are seeking a Senior Production Support Engineer with deep expertise in Java, Linux, and system-level troubleshooting to join our dynamic team. This role involves handling critical production issues, managing system uptime, and ensuring performance through proactive support and real-time incident resolution.

Key Responsibilities:

• Troubleshoot, research, and resolve major defects or inconsistencies in application/system functions.
  
• Handle system alerts, escalations, and outages with speed and accuracy.
  
• Provide 24/7 on-call support on a rotational basis.
  
• Perform in-depth code reviews and understand system behavior from both infra and application perspectives.
  
• Maintain and monitor server space, health, and performance.
  
• Lead service restoration efforts, focusing on reducing MTTR.
  
• Collaborate with vendors and internal teams for root cause analysis and permanent fixes.
  
• Track system performance and suggest improvements proactively.
  
• Participate in regular project and planning meetings, offering technical insights.
  
• Mentor junior support engineers and guide them on best practices.
  
• Act as the SME (Subject Matter Expert) for designated applications.
  

Required Skills:

• 4-year degree in Computer Science or equivalent field.
  
• 5+ years of experience in Java and Production Support.
  
• Experience with Spring Boot 2 or 3, and Java 17+ is a plus.
  
• Strong expertise in Linux OS, command-line operations, and performance tuning.
  
• Good experience with Oracle or MySQL databases.
  
• Hands-on with shell scripting, Python, Perl, or Ruby (at least one).
  
• Excellent communication skills, able to coordinate during critical incidents.
  
• Proven experience leading service restoration and performing root cause analysis.
  
• Ability to understand and debug large, complex enterprise applications.
  

Nice to Have:

• Familiarity with Java 17+, microservices, and containerized environments.
  
• Experience with monitoring tools (Nagios, Prometheus, ELK, etc.).
  
• Prior experience in telecom, banking, or high-availability platforms.

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Keyskills:   Java Shell Scripting Spring Boot Linux Production Support Root Cause Analysis MTTR Application Support Perl SME Monitoring Tools GIT MySQL Incident Management Oracle Python