Associate Manager - Service Recovery | Ctc :: Up To 5.50 Lpa
- TekPillar Services
- 2 - 7 years
- Kolkata
- 7 days ago
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Job Description
Location : Lower Parel, Mumbai.
Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations.
What does the job entail?
- Responsible for resolving customer queries and service requests received through email
- Ensure service interactions are dealt with promptly including service recovery
- Responsible for closing HNI Policy Servicing FR raised with TAT
- Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time
- Drive targets for ensuring HNI/NRI Unclaimed balance
- Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs
- Deliver best in class customer experience in the service interactions leading to improved VOC
- Identify gaps in existing processes and work with various project teams to drive improvements
- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
Essential conditions:
- Education: Graduation
- Work exp:2+ years into BFSI Sector Service Recovery
- Work related skills: Good in Excel, process of cross-functional departments and effective communication skills.
For more information:
Komal B./ HR Team
Phone/WhatsApp: +91 93289 59079
Email : ko**l@te******r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: TekPillar ServicesLocation(s): Kolkata
Keyskills: Customer Queries Grievance Handling Escalation Management Complaint Management TAT Solving Queries Customer Satisfaction Complaint Handling Query Resolution Escalations Customer Complaints Complaints Customer Retention Customer Handling Issue Resolution
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TekPillar Services
TekPillar is a distinguished recruitment firm with a decade-long expertise in hiring top-tier sales professionals, specifically within the banking and insurance sectors. Since its inception, TekPillar has been committed to bridging the gap between skilled professionals and reputable employers, foste...
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