Urgently Wanted - Desktop Support Engineer @ Qualcare Health

Job Description

JD for IT Support Technician /MALE

Responsibilities:

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and computer chat.
• Provide customer assistance.
• Document customer interactions.
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier with next level of difficulty.
• Install, make changes and repair computer hardware and software.
• Follow-up with customers to ensure issues are resolved.

Qualifications:

• Microsoft Certified Systems Engineer designation, preferred.
• 2+ years of experience working in a help desk environment.
• Flexibility to work a variety of shifts with minimal notice.
• Available to work regular overtime.
• Proficiency with a MAC and IOS computers.
• Excellent oral communication skills.
• Detail oriented in order to keep detailed notes on tickets.
• Highly organized to keep Help desk tickets order.
• Ability to diagnose and resolve basic computer technical issues.

Key Skills:

• L2 Troubleshooting skills in hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until to get solution for an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Create technical documentation and manual.

Shift: Rotational Night shift.

Food provided from the company/ free of cost.

SUITABLE CANDIDATE COINTACT:

Teena Binu HR: 9003142***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Software Installation Troubleshooting CCNA L2 Troubleshooting Hardware Installation Mac