HR Practitioner
- Accenture
- 0 - 3 years
- Bengaluru
- 4 days ago
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Job Description
Position
- HR Practitioner
- Shift: Shift will be in any of US time zones. Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- WFO/WFH : Work from office
- Rotational week offs
- 6 days work from office
Job description:
We are looking for a Recruitment associate to join our team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Review application form and make sure all the details are filled appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
Requirements:
- Excellent communication skills (verbal and written).
- An ability to handle sensitive and confidential information.
- Agile and flexible with work schedule.
- Logical and analytical thought process.
- Willing to work in any US shift (EST/CST/MST/PST).
- Willing to work in rotational shifts and rotations week off as and when required
Perks and benefits :
-Apart from development, and engagement programs, we offer transportation facility to all its employees. (Subject to hiring zone)
-There is specific focus on female security who work round-the-clock, be it in office premises or transport/ cab services.
-All employees are covered under insurance program
Interested candidates can share their resumes via whatsapp on 9773714***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: ContractContact Details:
Company: AccentureLocation(s): Bengaluru
Keyskills: Voice Process Global Hr HR BPO
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