Customer Support Associate @ Sutherland

Job Description

Greetings from Sutherland Global Service.! We are hiring for International Non-Voice Process. We are looking for Fresher and experienced ( Minimum 2 Years ) candidates who want to build their career in the international domain by having decent verbal communication skills.

Interview Process:

• HR Round
• Online Assessment
• Operation Manager Round

NOTE: Must have Decent Communication & Typing skills.

DOJ - Looking for an Immediate Joiner

Responsibilities:

• Manage customer interactions with professionalism and composure, even in high-pressure situations
• Resolve customer concerns efficiently while identifying and anticipating future needs
• Apply insights from customer feedback to improve service quality and personal performance
• Adapt to evolving processes and confidently handle situations with limited information or changing priorities
• Use internal systems and technology tools effectively to assist customers and troubleshoot issues
• Handle multiple customer interactions simultaneously while maintaining accuracy and attention to detail
• Build rapport and trust through consistent, empathetic, and solution-oriented communication
• Demonstrate a solid understanding of banking products and services to provide accurate and helpful support

Required Candidate profile:

• Hiring for Currently Pursuing with distance education (Correspondence).
• Highest Qualification + 2/ Graduation not mandatory
• Work from Office

Shift timing: - Rotational Night shift with rotational off.

Interested candidates can come for the direct walk-in interview to the office on 21/07/2025 (Monday) to 25/07/2025 (Friday) by 10.30 AM - 1.30 PM. Kindly mention "HR Shiek" at the top of your resume.

Contact Person: - Shiek Abdullah

Contact Number: - 7845904***

Location:- 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500089

Landmark: - Divya Shree Building - 7th Floor

G-Map Location: - https://maps.app.goo.gl/XenGkn28aLjhMfQQ9

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Keyskills:   Excellent Verbal And Written Communication Skills Excellent Communication In English