Technical Program Manager - Product Ops
- Uplers
- 6 - 11 years
- Hyderabad
- 1 day ago
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Job Description
Technical Program Manager - Product Ops
Technical Program Manager - Product Ops
Experience: 6 - 12 Years Exp.
Salary : Competitive
Preferred Notice Period: Within 30 Days
Shift: 10:00AM to 7:00PM IST
Opportunity Type: Hybrid (Hyderabad)
Placement Type: Permanent(*Note: This is a requirement for one of Uplers' Clients)Must have skills required :
product operations, technical programm management, PendoPlanful (One of Uplers' Clients) is Looking for:
Technical Program Manager - Product Ops who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description
About Us
Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.About the role
This new role will enhance Product Operations and Program Management by supporting the Chief Product Officer and the Product Managers with key initiatives. This role will support the Product Management team in collecting, analyzing, and presenting data on user behavior and purchasing trends within our SaaS product. These insights will inform data-driven decisions that enhance our product roadmap and help us achieve and exceed revenue and retention goals. In this role, you'll also track the progress of product initiatives and champion product experience tools, including NPS surveys and user onboarding/walk-throughs. Operating within an Agile framework, you'll be key in coordinating and refining product reporting activities. This is an exciting opportunity to work across functions, make a meaningful impact, and contribute to scaling our Product Operations and Reporting. If you enjoy working across functions, have a passion for B2B software, and want to make a significant impact at your company, this may be the role for you.Key Responsibilities
Lead or assist in projects to improve the product team's tools and processes
Drive consistency in internal and external communication
Develop and maintain the weekly and quarterly status reporting and dashboards, including overall progress, sprint plans, release plans, blockers and other relevant launch information
Introduce and lead a product scorecard initiative
Coordinate and enhance product release activities, including status, timelines, early adopter programs, GTM readiness, product readiness and migration
Analyze product data to provide insights and recommendations for strategic decision-making
Own and manage product usage tools such as Pendo, Sumologic, Salesforce, SQL, and Reporting, delivering actionable insights to internal teams
Serve as the team expert on Pendo, including:
Running the customer NPS program
Managing Pendo Guides and other product experience tools
Driving optimization of all Pendo features
Build and maintain strong relationships with key stakeholders across the organizationRequired Skills & Experience
4+ years of experience in a fast-paced, product-oriented environment
Prior experience working in a product management role or at least very closely embedded within a product organization
Proficiency in program management
Experience in data analysis within a product environment, including aggregating data sources, generating insights, and reporting findings
Familiarity with product usage analytics tools like Pendo or Google Analytics
Excellent verbal and written communication, with the ability to influence and collaborate across functions
Comfortable working with distributed teams across time zones
Strong presentation skills and comfortable presenting to high level executivesPreferred Additional Experience
Ideally, prior financial domain experience
Experience with onboarding/walk-through tools like Pendo or WalkMe
Familiarity with NPS, CSAT & other user & customer satisfaction programs
Experience participating in an Agile software development processKey Behaviors
Inquisitive continuously seeking knowledge of the latest tools, technologies, standards, and practices.
Customer-focused has our customers front-of-mind and prioritizes how they will experience our product.
Persistent has the vision and patience to make progress on goals that might take a while to achieve
Work-proud internally motivated to consistently produce quality
Collaborative actively seeks to share learnings and solve problems cooperatively
Pragmatic - able to adapt solutions to practical limitations without becoming demotivated
Results-oriented will work as part of the team and share in the joy of achievement
Team player puts team goals ahead of personal objectivesWhy Planful
Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work were so proud of, weve created a best in class culture, including:
2 Volunteer days, Birthday PTO, and quarterly company Wellness Days
3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
Annual Planful Palooza, our in-person, company-wide culture kickoff
Company-wide Mentorship program with Executive sponsorship of CFO and Manager specific monthly training programs
Employee Resource Groups such as Women of Planful, LatinX at Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the wayHow to apply for this opportunity:
Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal
2. Upload updated Resume & Complete the Screening Form
3. Increase your chances to get shortlisted & meet the client for the Interview!About Our Client:
Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,400 customers, including 23andMe, Bose, Boston Red Sox, Five Guys, and Zappos, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm.About Uplers:
Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India.
With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently.
Experience a simpler, faster, and more reliable hiring process with Uplers today.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: UplersLocation(s): Hyderabad
Keyskills: Product Operations Pendo Technical Program Management
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