Customer Support Executive (Hindi) - Mumbai- Kurla West
- 2coms
- 0 - 5 years
- Mumbai
- 19 days ago
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Job Description
SUMMARY- Mumbai (Kurla West)
- Fresher or Experienced
- 0 - 1 Years of Experience
- Education: Graduate
- Language Proficiency: Hindi & English
- Engage with newly onboarded drivers
- Guide drivers through trip completion milestones
- Ensure a smooth onboarding experience
- Resolve driver queries efficiently
- Target-driven approach
- Follow-Up for F5 (First 5 Trips)
- Call drivers 5 days after onboarding
- Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
- Address any operational issues
- Follow-Up for F50 (First 50 Trips)
- Call drivers 25 days after onboarding
- Encourage them to complete 50 trips within 28 days to earn a 250 JB
- Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
- Any Graduate
- Good communication skills in English & Hindi
- Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
- Strong problem-solving skills
- Ready to work from the office
- NTH: 17k + 4k Variable pay plus PF & ESIC
- Day shift
- Sunday off
- Virtual/Telephonic
Requirements
- Any Graduate
- Good communication skills in English & Hindi
- Strong problem-solving skills
Benefits Benefits
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: 2comsLocation(s): Mumbai
Keyskills: bonus customer service gratuity tamil marathi payroll processing recruitment english telugu communication skills joining formalities bpo non voice process languages esic leave management customer care hrsd customer support pf hindi typing lwf esi payroll data entry
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