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Customer Support Executive (Hindi) - Mumbai- Kurla West @ 2coms

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 Customer Support Executive (Hindi) - Mumbai- Kurla West

Job Description

SUMMARY
Customer Support Executive

Location
  • Mumbai (Kurla West)
Experience
  • Fresher or Experienced
  • 0 - 1 Years of Experience
Qualifications
  • Education: Graduate
  • Language Proficiency: Hindi & English
Additional Skills
  • Engage with newly onboarded drivers
  • Guide drivers through trip completion milestones
  • Ensure a smooth onboarding experience
  • Resolve driver queries efficiently
  • Target-driven approach
Key Responsibilities
  1. Follow-Up for F5 (First 5 Trips)
  2. Call drivers 5 days after onboarding
  3. Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
  4. Address any operational issues
  5. Follow-Up for F50 (First 50 Trips)
  6. Call drivers 25 days after onboarding
  7. Encourage them to complete 50 trips within 28 days to earn a 250 JB
  8. Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements
Eligibility Criteria
  • Any Graduate
  • Good communication skills in English & Hindi
  • Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
  • Strong problem-solving skills
  • Ready to work from the office
Salary
  • NTH: 17k + 4k Variable pay plus PF & ESIC
Shift
  • Day shift
Week off
  • Sunday off
Mode of Interview
  • Virtual/Telephonic


Requirements
Requirements:
  • Any Graduate
  • Good communication skills in English & Hindi
  • Strong problem-solving skills



Benefits Benefits

Salary -  NTH: 17k + 4k Variable pay plus PF & ESIC

Shift- Day shift

Week off- Sunday off

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: 2coms
Location(s): Mumbai

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Keyskills:   bonus customer service gratuity tamil marathi payroll processing recruitment english telugu communication skills joining formalities bpo non voice process languages esic leave management customer care hrsd customer support pf hindi typing lwf esi payroll data entry

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2COMS Consulting Pvt. Ltd.