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Firstsource hiring Non-voice Process

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 Firstsource hiring Non-voice Process

Job Description

Key Responsibilities:

  • Handle real-time customer queries via live chat, email, or social media platforms.
  • Provide accurate information related to products, services, orders, billing, or technical issues.
  • Maintain a high level of customer satisfaction through empathetic and efficient service.
  • Escalate unresolved issues to appropriate internal teams as needed.
  • Meet or exceed performance metrics (response time, customer satisfaction, chat quality, etc.).
  • Document interactions and maintain customer records in CRM systems.
  • Adapt to various international customer profiles, time zones, and cultural nuances. Skills:
    • Excellent written communication in English (grammar, tone, spelling).
    • Ability to multitask (handle multiple chats).
    • Good typing speed (3545+ WPM preferred).
    • Strong problem-solving and logical thinking skills.
    • Familiarity with chat platforms, CRM tools, or ticketing systems is a plus.
  • Availability: Flexible to work in rotational shifts, including weekends and holidays.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Walk-ins

Contact Details:

Company: Firstsource
Location(s): Bengaluru

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Keyskills:   Non Voice Email Support Customer Service Email Non Voice Process International Non Voice Chat Support Bpo Non Voice International Chat Process Email Process Chat Process Communication Skills Customer Support CSE International Process Email Writing Web Chat

 Fraud Alert to job seekers!

₹ 50,000-2.25 Lacs P.A

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