L2 Support Engineer @ IBM

Home > IT Network

L2 Support Engineer

IBM
3 - 6 years
Hyderabad
1 month ago
Email to a friend
Report this job

Job Description

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.

Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Communicates action plans to the client or IBM representative as appropriate.

Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

Provide world class customer services to large enterprise users.

Investigate and resolve support issues independently and productively.

Handle critical customer issues and hot-line support issues independently.

Handle urgent customer situation and provide emergency solutions or fixes to customers.

Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.

Develop Knowledge-Base, procedures and support tools to improve services efficiency

Required education
Bachelor's Degree Required technical and professional expertise

System-level knowledge on Unix/Linux/Windows

Communication and inter-personal skills

Experience in problem troubleshooting, analysis, and resolution.

Demonstrated productivity and quality results at customer issue handling

Preferred technical and professional experience

Knowledge of High Performance Computing (HPC), Cluster management, cloud computing.

Enterprise level Software experience in Support or Product Development

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: IBM
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: customer service computation technical support linux unix engineering support hardware networking networking customer support sql plsql field support application support computer hardware desktop support troubleshooting cloud computing ccna

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Infra Tech Support Practitioner

Accenture

1 - 3 years

Hyderabad

1 day ago

₹ Not Disclosed

Network Engineer

Infogain

4 - 7 years

Pune

1 day ago

₹ Not Disclosed

Associate Engineer-NOC

Orange Business

0 - 4 years

Noida, Gurugram

4 days ago

₹ Not Disclosed

Associate Engineer-NOC

Orange Business

0 - 4 years

Noida, Gurugram

4 days ago

₹ Not Disclosed

IBM

Neudesic, an IBM company, is a leading provider of digital transformation, software development, and IT consulting services. It leverages IBM's global resources to offer cloud solutions, data analytics, and enterprise application development, driving operational growth and business agility for clien...

L2 Support Engineer @ IBM

Home > IT Network