Customer Support Representative - International Voice Process
- Fortune Global
- 0 - 5 years
- Pune
- 2 days ago
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Job Description
We are actively hiring for Customer Service Representative role to our MNC Client
Looking for Experience- 1 to 5years - international voice process experience is mandatory Freshers - Graduation is mandatory or UG with min 6m exp in International voice process
Location : Bangalore,Pune,Mumbai
Shifts : US Shifts - Night shifts
- Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
- Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY.
- Exposure to US contact center preferable
- Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skill Experience Profile
- Prior international BPO work experience preferred Freshers acceptable
Interested candidates can apply or share resume to te********n@tr****t.com or
For more details Whatsapp - 9148420***
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Fortune GlobalLocation(s): Pune
Keyskills: Bpo Customer Service US Process Us Voice Process International Voice Process International BPO Inbound Process Inbound Customer Service Voice Process Outbound Process Voice Support Us Calling Customer Support CSE Bpo Voice Customer Care International Calling
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