Big Data Application Support Engineer @ Aditya Birla Sun Life

Job Description

You will be responsible for analyzing and solving problems at their root by understanding the broader context. You will establish, meet, and monitor SLAs for support issues in collaboration with other teams. Interface with customers to comprehend their requirements and deliver comprehensive data solutions. In a high-ambiguity environment, you will triage multiple possible courses of action using quantitative analysis and business judgment. Effectively manage sensitive issues and handle escalations from business teams. Foster and maintain internal relationships, particularly with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to swiftly identify, report, and resolve issues. Your role will involve delving into various issues that may arise and troubleshooting data processing big data jobs. You will trace requests by analyzing logs to determine if the issue is related to software or data. Possessing strong interpersonal skills with a customer success orientation, you will exhibit patience and remain calm under the pressure of resolving real-time customer issues. Moreover, you should possess strong written and verbal communication skills, with an excellent ability to present complex technical information clearly and concisely to various audiences, including non-technical individuals. Experience with Big Data technologies such as Kafka will be beneficial for this role. A Btech/Bachelor's degree in CS/IT or a related field is required for this position.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Problem solving SLA management Quantitative analysis Relationship building Troubleshooting Interpersonal skills Communication skills Kafka