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NAPS-Customer Service Specialist @ Croma

Home > Customer Success, Service & Operations - Other

 NAPS-Customer Service Specialist

Job Description

Infiniti Retail Ltd is looking for NAPS-Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Croma
Location(s): Kolkata

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Keyskills:   customer relationship customer complaints customer service problem solving retail sales customer support operations handling customer queries chat quality assurance non voice e-commerce customer handling communication skills customer experience crm

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Croma

A Leading Retail Consumer Durable Company