AWS Support Engineer II
- Rackspace Technology
- 3 - 7 years
- Noida, Gurugram
- 3 days ago
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Job Description
- Advanced Troubleshooting:
- Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
- Analyze and fix application performance issues on AWS infrastructure.
- Automation:
- Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
- Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
- Automate common Kubernetes tasks
- Cluster Management:
- Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
- Manage Kubernetes resources such as namespaces, deployments, and services.
- Automation:
- Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
- Backup & Recovery:
- Configure and verify backups, snapshots, and disaster recovery plans.
- Perform DR drills as per defined procedures.
- Optimization:
- Monitor and optimize AWS resource utilization and costs.
- Suggest improvements for operational efficiency.
- Support Escalations:
- Address Level 2 support tickets and provide resolutions for moderately complex issues.
- Collaboration:
- Assist Level 1 engineers with escalations and mentor them as required.
- Work closely with application teams to deploy and manage services effectively.
- Technical Skills:
- Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
- Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
- Experience with AWS CloudFormation and Terraform.
- Understanding of AWS security best practices and identity and access management.
- Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
- Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
- Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
- Certifications (Preferred):
- AWS Certified Solutions Architect - Associate
- AWS Certified DevOps Engineer Professional
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Site Reliability EngineerEmployement Type: Full timeContact Details:
Company: Rackspace TechnologyLocation(s): Noida, Gurugram
Keyskills: cli aws core services amazon ec2 lambda expressions aws kubernetes python aws infrastructure aws certified aws iot core access management disaster recovery aws cloudformation aws cli eks iam devops powershell terraform bash sap abap aws security
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Rackspace Technology
About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenge...
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