L2 Support Engineer @ IBM

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L2 Support Engineer

IBM
5 - 10 years
Hyderabad
6 days ago
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Job Description

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.

Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Communicates action plans to the client or IBM representative as appropriate.

Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

Provide world class customer services to large enterprise users.

Investigate and resolve support issues independently and productively.

Handle critical customer issues and hot-line support issues independently.

Handle urgent customer situation and provide emergency solutions or fixes to customers.

Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently.

Develop Knowledge-Base, procedures and support tools to improve services efficiency

Required education
Bachelor's Degree Required technical and professional expertise

5+ years of system-level knowledge on Unix/Linux/Windows

Communication and inter-personal skills

Experience in problem troubleshooting, analysis, and resolution.

Demonstrated productivity and quality results at customer issue handling

Preferred technical and professional experience

Knowledge of High Performance Computing (HPC), Cluster management, cloud computing.

Enterprise level Software experience in Support or Product Development

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: IBM
Location(s): Hyderabad

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Keyskills: computation technical support linux microsoft windows unix engineering support hardware networking customer service networking customer support sql plsql field support application support desktop support troubleshooting cloud computing ccna

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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L2 Support Engineer @ IBM

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