Assistant Manager - Leading Health Insurance
- Rightmatch Hr Services
- 1 Positions
- Mumbai
- 5 days ago
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Job Description
Company:Leading Health Insurance Company
Designation:Assistant Manager
Role:Renewals & Retention.
Location: Jogeshwari.
Work Days: 5.
Role & Responsibilities:
1. Renewals && Retention Strategy
Own the end-to-end renewal lifecycle of health insurance policies sourced via
aggregator platforms.
Design and implement proactive retention strategies to maximize policy renewals.
Coordinate with internal teams not limited to (Digital IT, Core IT, underwriting &&
operations) for timely policy issuance and renewal communications.
2. Aggregator Management
Serve as the single point of contact for aggregator partners (e.g., Policybazaar,
Coverfox, etc.) for renewal and retention matters.
Track aggregator performance KPIs renewal conversion rates (FR, SR and PR) for
NOP and Premium along with partner integrations and data management.
Collaborate with aggregators to optimize the customer journey, improve NPS, and
co-create retention campaigns.
3. Sales Enablement && Process Management
Train and support aggregator telecallers/agents on product updates, renewal
processes, and pitch strategies.
Streamline backend processes to reduce turnaround times for renewals.
Develop SOPs and workflows for renewal follow-ups, policy lapses, and reactivation.
4. Customer Engagement && Communication
Design personalized communication strategies (email, SMS, WhatsApp && call
scripts) for lapsed and renewal-due customers.
Monitor customer feedback and grievances to reduce churn and improve retention.
5. Data Analysis && Reporting
Track and analyze renewal metrics, cohort behaviour, and lapse reasons to identify
improvement areas.
Share periodic performance reports with leadership and aggregator partners
Please note:The above-mentioned description is just a gist of the profile. Detailed discussion will happen at the time of a Personal round of discussion.Needless to state that the complete interaction will be held in the utmost confidence.
For any further queries, write us at hidden_email
Await your reply on the mail.
Regards,
Trupti Toraskar www.linkedin.com/in/bushraakhan
Consultant
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RightMatch HR Services Pvt. Ltd
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: OthersFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager - Leading Health InsuranceContact Details:
Company: RightMatch HR ServicesLocation(s): Mumbai
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Rightmatch Hr Services
RightMatch HR Services Pvt. Ltd. is a leader in Human Resource Solution Services. We are an Executive Search firm specializing Middle to Senior level recruitments in BFSI domain.
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