Assistant Manager operation @ Subhadra Jobs

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Assistant Manager operation

Subhadra Jobs
15 Positions
Bengaluru
4 days ago
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Job Description

Managing the service levels as defined in the SLA.
Managing C-SAT & Quality score.
Conducting Service Review Meetings.
Managing Customer Expectations.
KPI & KRA
Ensure timely and accurate delivery of reports & MIS.
Review of tickets tagged as part of SRs.
Service improvement plans.
Audit management.
Ownership to get Tech issues of the process resolved without breaching SLA.

Leading a team of agents and motivating them to achieve team SLA

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Assistant Manager operation

Contact Details:

Company: Subhadra Consultancy
Location(s): Bengaluru

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Keyskills: attrition control operations shrinkage tat team management operations management aht ecommerce

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Subhadra Jobs

Subhadra jobs is a well established and experienced Top talent staffing and recruting, Market research and analysis and IT consulting in Bangalore. We offers Top talent staffing and recruting services, Market research and consulting services one step ahead than the other companies in Bangalore. �...

Assistant Manager operation @ Subhadra Jobs

Home > Customer Service (Domestic)