IT Service Desk Analyst I
- Einfochips
- 3 - 8 years
- Bengaluru
- 3 months ago
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Job Description
Position: IT Service Desk Analyst I Job Description: Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology
What Youll Be Doing:
- Provides accurate solutions to user problems to ensure users productivity.
- Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).
- Follows escalation processes and refers more difficult and time-consuming issues to the next corresponding support group when appropriate.
- Maintains a professional support image at all times being courteous and helpful.
- Enhances and develops quality support methods and communication skills through coaching and feedback.
- Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
- Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solution to customers.
- Assists in special product-related issues as needed.
- First point of contact for providing support for all IT applications and systems to internal end users.
- Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues.
What We Are Looking For
- Has minimum 3 years of experience in a could apps knowledge / global service delivery team.
- Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
- Has excellent written and verbal communication skills.
- Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the
- required areas.
- Has experience in exercising tact and diplomacy for sensitive situations.
- Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual
- information.
- Willingness to work in 24*& 7 environment
- Willing to work in night shifts
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: EinfochipsLocation(s): Bengaluru+ View Contact
Keyskills: Service delivery Sales Networking Customer satisfaction Electronics Technology solutions Management Information technology IT helpdesk IT Service Desk Analyst
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