Windows User Support Specialist
- Creative Capsule, LLC
- 2 - 7 years
- Panaji
- 1 month ago
- Email to a friend
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Job Description
Windows User Support Specialist - Creative Capsule Windows User Support Specialist Windows User Support Specialist Goa, India | Full-Time This position is primarily responsible for providing on-site computer and network support to office staff. You should have good problem-solving skills to troubleshoot computer, network, software, and hardware issues. The person should also have good communication skills and a willingness to learn.
Responsibilities:
IT Helpdesk
- Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
- Resolve all Helpdesk tickets within stipulated time
- Record events and problems and their resolution in logs
- Assign and install appropriate hardware / peripherals / license
- Set up and configure new laptops and desktops
- Work with vendors to resolve any IT related issues independently
- Identify users requirements and provide peripherals like keyboard, mouse, etc.
- Perform preventive maintenance on devices (primarily laptops and desktops), including tasks such as OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation where applicable
User Administration, Monitoring and Equipment provisioning
- Create users and give appropriate rights independently
- Install and update Windows software on user machines
- Install and configure web servers on user machines like but not limited to IIS, MySQL MSSQL.
- Configure/troubleshoot VPN connections on user machines
- Monitor status of internal servers and service using tools and consoles
- Monitor backups regularly and alert relevant team member when automatic backups fail
- Keep the asset and inventory updated. Assign license as needed by the user
Technical Qualifications:
- Experience in software, hardware, and network troubleshooting
- Experience in configuring and troubleshooting Microsoft Windows operating systems
- Understanding of macOS operating system and its environment
- Basic understanding of Microsoft Windows Server and Linux Server will be an added advantage
- Knowledge of fundamental concepts including DNS, networking basics, TCP/UDP protocols, IP routing, and containerization
Personal Skills:
- Ability to remain calm and professional when troubleshooting and resolving support issues
- Ability to adjust tasks and schedules to adapt to changing priorities
- Enjoys working with people
- Strong work ethic, personal accountability, and dependability
- Capable of working well under pressure
Education and Work Experience:
- This individual should possess a graduate degree in computer-related field with over 2 years of experience in User Administration and Helpdesk
- Hardware and networking certification is preferred but not required
Windows User Support Specialist
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Creative Capsule, LLCLocation(s): Panaji+ View Contact
Keyskills: TCP IIS Computer hardware Networking Linux Helpdesk VPN DNS Antivirus Monitoring
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