Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 )
Experience : 4 to 6 Years
Education: B.E./ B.Tech./ BCom/MBA
Location: Noida
Key Skill: Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 - at least 2 Modules)
The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications . This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes.
Required Skills & Qualifications:
- Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)
- Familiarity with key Oracle modules such as P2P, O2C, and GL.
- Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management).
- Experience with ticketing systems of any ITSM tools.
- Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts.
- Ability to communicate effectively with business users and technical teams.
- Analytical and problem-solving skills with attention to detail.
- Comfortable working in UK shifts.( 1:30 to 10:30 PM / 2:30 to 11:30 PM)
Soft Skills:
Strong interpersonal and communication skills both verbal and written.
Ability to work independently and within a team environment.
Proactive and customer-focused mindset.
Effective time management and ability to prioritize tasks in a dynamic environment.
Total Experience Expected: 06-08 years