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Team Leader @ Epicenter Technologies

Home > Operations Management / Process Analysis

 Team Leader

Job Description

    Team Leader

     

    Job Duties:

      Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations

       Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

      Strong orientation towards Customer Experience

      Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required

      Manage projects as assigned within defined metrics and timelines

       Create an environment of high energy and enthusiasm

       Responsible for management of Engagement, Attrition and ESAT for the team

      Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment

      Resolve employee concerns with urgency & accuracy

    Work Location - Bhayander

    Shift Time - US rotational Shifts

    5 days working and 2 week Offs

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: Team Leader

Contact Details:

Company: Epicenter Technologies
Location(s): Mumbai

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Keyskills:   team management communication skills attrition team leading leader team

 Fraud Alert to job seekers!

₹ 2 to 4 Yr

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Epicenter Technologies

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West