Customer Service Executive (Voice Process)
- Alacrity Ecommerce
- 0 - 5 years
- Nagpur
- 6 years ago
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Job Description
Post : Customer Service Executive (Voice Process) Qualification - No preference Experience - 0 to 7 Years in International Call Center (Voice Process) (Freshers can also apply with good communication) Job Type - Permanent Job Status - Full Time Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Key Responsibilities : Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals. Key Competencies Verbal and written communication skills, Listening Skills, Problem Analysis, Problem solving Customer service orientation Organizational skills, Attention to detail Initiative, Judgment, Team work. Additional Responsibilities Provide on- the- job training for new employees. Qualification - No preference Experience - 0 to 7 Years in International Call Center (Voice Process) (Freshers can also apply with good communication) Job Type - Permanent Job Status - Full Time Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals. Verbal and written communication skills, Listening Skills,Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Alacrity EcommerceLocation(s): Nagpur+ View Contact
Keyskills: BPO Voice process Customer service orientation Customer satisfaction Social media Billing Manager Technology Customer service Customer complaints Customer Service Executive
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Alacrity Ecommerce
Alacrity E-Commerce Solutions Pvt. Ltd has served a large number of fortune international clients to formulate specifically designed e-commerce solutions.
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