Assistant Manager - BPMI
- Capita
- 4 - 6 years
- Mumbai
- 27 days ago
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Job Description
POSITION: Assistant Manager - BPMI (Band 5)
PROCESS: Business Planning & MI
DEPARTMENT: Ops Governance
NUMBER OF POSITIONS: 1
LOCATION: Mumbai
CRITERIA:
Minimum 6 months of experience as an Analyst/Process Leader (Band 6) with Capita/Ventura India as on 1st July 2025 AND a rating of Delivers Consistently in the Annual 2024 Performance review
ROLES & RESPONSIBLITIES:
- Drive operational performance & efficiency across customer operations
- Review, analyse, and present on various elements of planning & performance
- Prepare projections and schedules for all campaigns, ensuing advanced out deviations / Intraday plans are optimised and ready for handover for tactical planning initiatives.
- Strong communication skills to other stakeholders in the business and client counterparts.
- Strive to achieve service level goals, deploying course-direct actions where appropriate, and working to continuously highlight & minimise risk to ensure that Schedule Efficiency and productive hours are maximised across segments, including cross site resource requirements, and that this is achieved through a fair and open scheduling process for advisors.
- Responsible for the accuracy of the data/information within WFM and planning systems or tools.
- Main contact and business partner to operations, managing operational scheduling queries.
ADDITIONAL RESPONSIBLITIES:
- Excellent Problem-solving skills
- Excellent MS office application knowledge including Excel for creating and maintaining capacity plans, outlining recruitment, training and redeployments
- The ability to promote the introduction of new ideas by continuous improvement initiatives
- Broad working knowledge of WFM systems, tools, and processes. Experience of working with Aspect an advantage
- Strong business acumen, the ability to relate WFM processes and objectives to broader business issues and vice versa.
- Comfortable explaining variances to plans, root cause, and building back-to-green plans
- Good decision-making capability, knows when to involve senior management in decision-makingRole & responsibilities
Interested candidates please share your resumes to sn******s@ca***a.com along with the below mentioned details
Current CTC
Expected CTC-
Notice Period
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Analytics - OtherRole: Data Science & Analytics - OtherEmployement Type: Full timeContact Details:
Company: CapitaLocation(s): Mumbai
Keyskills: Business Planning MIS MIS Reporting Scheduling Forecasting Tactical Planning
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