Product Operations Executive
- Netscribes
- 0 - 1 years
- Kolkata
- 4 days ago
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Job Description
Job Description
About Your Role:
- We are looking for an Executive with ability to think broadly and strategically understand
customer behaviour in E-Commerce or similar domain/platform.
- You will be working and collaborating closely with the Product Managers, Tech and the Business
teams. You are expected to bring innovative ideas and initiate processes to measure or resolve
issues related to catalog and seller end systems along with user-advocacy.
- You will be responsible for triaging & debugging issues(front & backend) & ensuring in helping
backend changes go live smoothly.
Your Responsibilities:
- Diagnose and troubleshoot technical issues raised via internal & seller support teams & resolve
as per agreed upon SLAs.
- Escalate unresolved issues to appropriate teams & follow up for resolution.
- Refer to internal databases or external resources to provide accurate tech solutions wherever
applicable.
- Identify trends/patterns from issues & publish reports with insights.
- Document technical knowledge in the form of notes and manuals.
- Participate in WoW discussion around process improvement, with Tech & Product.
- Understand the flow of online shopping in relation to product discovery and to interpret the
problem statements in a logical way or to define the problem statements in easily understandable
ways for actionable discourses.
- To collaborate with Business teams in understanding the respective discovery, catalog end
challenges and strategizing to manually intervene for discovery pains.
- Display remarkable qualities of ownership.
- Liaison with the Internal Ops team within the Catalogue function, Engineering & Category Teams.
- Work with the Engineering team & provide tech on-call support by running various
scripts/commands.
Preferred Qualifications:
- A bachelor/master's degree in a Technical or Sciences field(Preferred: Computers).
- You should be a Web-savvy/ Tech/Ops savvy individual who is a take-charge team player, as well
as a quick learner and you are strongly interested in interpreting the whys and hows.
- Good understanding of sales & go to the market product testing.
- Excellent problem-solving skills.
- An ability to work in a fast-paced environment where continuous innovation is desired and
ambiguity is the norm.
- Scripting(any,) MS Excel & Basic Data understanding & Analysis
- SQA (Good to have), Lean/SixSigma (not mandate)
- E-Commerce Experience(Added Advantage)
- Tech oncall support in the past.
Knowledge & Communication skills:
- Demonstrated ability to communicate complex technical problems through simple means.
- Ability to present information professionally & concisely with supporting data.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
Criteria-
1) Fresher
2) Excellent communication in ENGLISH & BENGALI
3) Good in SQL, advanced Excel & Power BI. Worked on huge datasets.
4) Any gender candidate
5) REMOTE. Bangalore/Kolkata location.
6) Immediate joiners
7) 22k CTC budget (16,664/- in hand)
HR DETAILS-
CALL DIRECTLY TO HR - 7980380*** (FARHIN AKHTAR)
SEND YOUR CV DIRECTLY IN WHATSAPP - 7980380***(HR FARHIN)
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: FreshersContact Details:
Company: NetscribesLocation(s): Kolkata
Keyskills: Advanced Excel Bengali English Power Bi SQL
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