Customer support associate Immediate opening - Bangalore Location @ Tech Mahindra

Job Description

Role & responsibilities

Handling the calls with good communication skills professionally. Can speak fluently in English, Bengali, Hindi, & Kannada languages.
Languages required: (English+ Bengali or Hindi or Kannada)
Patient centric and Excellent interpersonal and communication skills
Knowledge of medical terminology is a plus

Ability to apply knowledge of CC procedures and carry out tasks accordingly.
Be a self-starter with attention to detail.

Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
Log in hours (Total hours 10:00:00 hrs. & Production hours 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm)
100% documentation
Should take initiatives & be flexible for the changes.
Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
Employment Type: Permanent.
Process: Multilingual support for a Healthcare project
Educational mandate: any HSC / Graduate / Postgraduate can apply.
Shifts Allocated: Rotational day shift, any 10 hours working.
Working days: 5 days with 2 days rotational off.
Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Preferred candidate profile

Required skills and qualifications:

Strong written and verbal communication skills with neutral Indian Accent.
Ability to communicate calmly and diplomatically with patients & co-workers.
Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
Proficient in customer service
Active listening and comprehension skills
Strong customer service skills.
Ability to build positive relationships with patients.

IMPORTANT NOTE TO APPLY:

IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY

- Share your Resume to Sree Lakshmi HR - GS*******5@te*********a.com Contact @ 7207285***

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Keyskills:   BPO Bengali Kannada Hindi Voice Process English Customer Support