Technical Domain Lead (L3)
- Algoleap Technologies
- 5 - 7 years
- Noida, Gurugram
- 18 days ago
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Job Description
B.E. / B. Tech/ MCA/MBA (On Site), OEM Relevant Certifications with minimum two technologies, 7-10 Years relevant experience, ITIL Certified
Team Management
- To manage technical team of 10-15 people and to provide L3 level support.
- To train Wintel L1-L2 resources on processes and technologies
- Team Roster & leave management.
Server Administration
- Hardening documents creation and management. Ensure hardening guidelines are followed before releasing into production Customer to provide existing hardening document.
- Migration of server OS from existing version to latest recommended version.
- Daily server checklist to be maintained every day and all errors related with services to be checked & appropriate actions to be taken.
- Provide monthly reports with the service uptime and calls status.
- System health check by tool provided by Customer.
- Vendor Coordination services for Hardware break fix for all servers as per the severity levels defined for equipment.
- Orderly system start-up and shutdown as per predefined procedures.
- User Account Administration.
- Monitor CPU utilization, disk space usage, services and server logs etc. using daily checklists.
- Coordination of installation of new servers / services as per business requirements.
- Configuring the print servers and resolving printing problems of the users. To ensure that all services (e.g., Domain / DNS / DHCP / Mail / VPN / FTP services are up and running). Ensure the uptime of these services as per SLA.
- Incident management for server incidents. Root cause analysis for problem management to be carried out.
- Third party vendor management.
- Adhere to the security standards and policies of Customer.
- Manage availability (measure uptime, monitor service, report)
- Performance monitoring of servers on dailyweekly basis & actions for non-performance will be analysed.
- Performance analysis of servers.
- Scripts for ease of operations management.
- Coordinate for installation of any remote software or hardware required to secure remote connectivity to servers.
- OS installation and up gradation, including firmware up gradation, Patch installation & management of software's.
- Review and recommend software patch and/or service pack implementation.
- Schedule required downtime for maintenance, and patch installation.
- Test and verify OS software patches, fixes or enhancements for in-scope servers
- Check that appropriate version of all appropriate patches, and all appropriate device drivers
- Patch installation of software's beyond the baseline will be done based on the SOP's provided by Customer (However this would be routed through the change management process and might attract a PCR based on volume and timelines, to be discussed and agreed during such implementation)
- Escalate disk, file and share incidents as needed in accordance with the incident management
- Monitor storage devices associated with in-scope systems
- Install and configure DAS (Disks, Volumes and Partitions) under the guidelines of the ITSM change process. (Customer to provide necessary guidelines and policies)
- Check that server backup requirements are appropriate, as impacted by any change management activities involving direct-attached or shared storage moves, adds, or changes.
- Troubleshoot the logical and physical disk configurations when an error condition or event is detected, as escalated via the incident management process.
- Monitor and manage share ownership and privileges and communication to end-users of normal
- Management of DNS servers, along with synchronization between primary secondary and DR DNS.
- Provide regular reports detailing storage changes, exceptions, or incidents.
- Run/monitor native operating system or Customer-provided defragmentation utilities and procedures.
- Respond to user requests for share creation
- Provide data owner with the information on share creation or modification.
- Will take reasonable measures to confirm that only authorized users have access to Customer's environment.
- Refrain from using privileged accounts without authorization.
- Work with Customer to implement the outcome of Customer's system classification.
- Provide appropriate network and system access to allow proper operation of
- Adhere to, at a minimum, Customer's security standards and policies
- Provide auditing and reporting on account usage, monitoring and violations as per the Customer policy.
- Work with Customer to implement the agreed quality password standards.
- Use available tools to enforce quality passwords.
- Remove or change default passwords within scope.
- Granting Roles to the users
- Troubleshoot and resolve resource-access issues.
- Manage password maintenance based on Customer's policies.
- Configure user access to desired resources via configuration of users and user related attributes (such as groups) within the supported Customer environment.
- Associate end users with specific, predefined access and capability characteristics of resources.
- Reconfigure user access to a resource due to a change in the server environment (such as the domain structure, logon servers, etc.) in accordance with Customer's change policies and Change Management Process. of Users through SR.
- Add access and capability characteristics of resources to existing groups.
- Associate access and capability characteristics of resources with defined groups.
- Document user accounts added or deleted from the domains or groups.
- Change all default passwords and perform password changes to all Vendor owner user and administration passwords and will change these passwords on a periodic basis.
- Check systems within its sphere of control adhere to the agreed password standards and procedures.
- Take reasonable measures to confirm that only authorized users have access to Customer's environment.
- Verify user performance issues reported by Customer or detected via the event monitoring process.
- Temporarily adjust monitoring criteria and/or events on affected resources during performance resolution activities.
- Work with Customer and third-party Vendors to whom Vendor is an agent for Customer to isolate and relieve performance bottlenecks.
- Isolate operating system performance issues and resolve or refer them in accordance with the escalation procedures.
- Review the general release, patch, or service pack list for potential resolutions for performance problems.
- Use the standard data center tool-set for system performance data collection and reporting provided by Customer.
- Recommend the server resource data to be collected and reported.
- Collect data for each monitored resource based on agreed performance data collection requirements.
- Generate standard reports and deliver to Customer.
- Provide Customer with an estimate of disk space needed for performance data.
- Proactively identify performance bottlenecks, where possible, during the monthly account reviews
- Recommend changes to remedy or prevent performance bottlenecks.
- Review with Customer recommendations based on historical trend analysis by resource.
- Schedule downtime, as necessary, to resolve performance problem
- Maintenance and execution of documented technical procedures
- Email alert configuration for production servers
- Closure of monthly Microsoft RAP activity for various windows environment i.e. - AD, SQL, IIS etc.
- Closure of VA-PT points raised by internal team and updating hardening document accordingly
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Algoleap TechnologiesLocation(s): Noida, Gurugram+ View Contact
Keyskills: Technical Domain DNS servers Mail VPN DNS FTP services Domain DHCP
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