Infra Tech Support Practitioner @ Accenture

Job Description

Project Role :Infra Tech Support PractitionerProject Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills :Network Security Operations
Good to have skills :Network InfrastructuresMinimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on hardware and software support while implementing technology at the operating system level across server and network areas. Your role will also include basic and intermediate level troubleshooting, ensuring that all systems function optimally and efficiently.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices in network security operations.
Professional & Technical
Skills:

- Must To Have
Skills:

Proficiency in Network Security Operations.- Good To Have
Skills:

Experience with Network Infrastructures.- Strong understanding of network protocols and security measures.- Experience with troubleshooting network connectivity issues.- Familiarity with firewall configurations and security policies.
Additional Information:- The candidate should have minimum 3 years of experience in Network Security Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required.Qualification15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

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Keyskills:   network infrastructure networking protocols technical support troubleshooting network security management switching tcp network security ip networking network administration siem routing system administration firewall linux ccna