Customer Support Executive
- NTT DATA, Inc.
- 0 - 1 years
- Noida, Gurugram
- 21 days ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or wring to ensure customer sasfacon and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately roune quesons following pre-established guidelines
- Performing roune research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Preferred candidate profile
- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
- High school diploma
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situaons and make appropriate decisions
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram+ View Contact
Keyskills: Excellent Communication In English US Process Bpo Customer Service Voice Process International Voice Process
Fraud Alert to job seekers!
₹ 2.25-3 Lacs P.A
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in