Operations Support Executive
- Cardekho.com
- 2 - 5 years
- Noida, Gurugram
- 23 days ago
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Job Description
Job Summary:
We are seeking a detail-oriented and proactive Operations Support Specialist to join our growing technology Solution team. This role is critical to ensuring smooth day-to-day operations across client implementations, technical support, and internal workflows. The ideal candidate will possess a strong understanding of SaaS platforms, process optimization, and customer-focused service delivery.
Key Responsibilities:
- Provide operational support to Technical Solutions team and client success initiatives.
- Monitor, triage, and resolve operational issues across support, delivery, and account teams.
- Serve as a liaison between cross-functional teams: Customer Success, Product, Sales, and Engineering.
- Maintain and optimize internal systems, tools, and documentation (e.g., CRM, ticketing systems, dashboards).
- Assist in managing SLAs, tracking KPIs, and preparing performance and status reports.
- Handle client escalations in coordination with technical teams and communicate updates professionally.
- Identify and drive continuous improvement initiatives in service delivery and internal processes.
- Assist with user provisioning, account configuration, and SaaS product support tasks.
- Support the implementation of standard operating procedures (SOPs) and knowledge base content.
- Ensure compliance with security, privacy, and data governance standards.
Qualifications:
Required:
- Bachelors degree in Business, Information Technology, Operations, or a related field.
- 2+ years of experience in operations, customer support, or technical services in a SaaS or tech environment.
- Strong organizational, analytical, and multitasking abilities.
- Excellent written and verbal communication skills.
- Basic technical knowledge of cloud-based software and APIs.
Preferred:
- Experience in B2B SaaS or enterprise tech services.
- Familiarity with SQL, Excel, or data reporting tools.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: Cardekho.comLocation(s): Noida, Gurugram
Keyskills: operations support Sales Support Sales Operations Business Operations business support
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