Coordinator - Field Operations
- Iron Mountain
- 5 - 10 years
- Kolkata
- 15 days ago
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Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.
Coordinator / Senior Executive JD:
- Should have handled a team of 30-50 H/C with multiple clients/projects.
- Banking/Insurance/BPO/Back Office experience preferred.
- Knowledge of Scanning, digitization business is a must.
- Conducts Daily/Weekly reviews with Team & SME s and monitor process level performances on daily basis.
- Develop, implement, and review operational policies and procedures.
- Ensures on-going training & cross training projects for Staff, process upgrades and deputing them for product related trainings.
- Ensures the motivation levels of the Staff is always kept high
- Work force Planning, Scheduling, Attrition management, absence management, etc.
- Conduct associate level Interviews and ensure required staff available as per business needs.
- Establish a high standard for productivity, quality, and customer service as well as define user guidelines
- Prepares Dashboards for Weekly reviews and MBR s with customers.
- Help promote a company culture that encourages top performance and high morale.
- Client & Vendor Billing and other financial tasks completion as per defined process.
- Process Maps, SOP creation, Identifying process improvement opportunities
- Should have sound Technical knowledge of systems and software s for identifying problems and work with IT for solutions
- Maintain consistent professional improvement through workshops, training session and active participation in team projects & events.
Skills, Qualification & Experience
- Bachelor s Degree Must, MBA preferred.
- Strong MS-Excel & Power Point Presentation Skills, Google Sheets, Docs, and MIS reporting with Google Data Studio will be an added advantage.
- Customer Focus, Excellent Verbal Communication & Presentation skills, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence.
- Overall 5+ years of experience
- Ready to travel to different sites/locations as per Business requirement
- Ready for extended working hours, Six days working and working on Week offs as per business requirement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Iron MountainLocation(s): Kolkata+ View Contact
Keyskills: BPO Senior Executive Process improvement Billing Back office Scheduling Customer service Information management Operations Logistics
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