Team Lead - Medical Summarization
- Provana
- 5 - 9 years
- Noida, Gurugram
- 13 days ago
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Job Description
Role & responsibilities
Legal and Medical Operations
- Downloading, uploading, and allocating legal/medical cases.
- Monitoring and ensuring TAT adherence for all workflows.
- Reviewing daily emails, prioritizing workload, and documenting daily operations.
Team & Work Management
- Managing PWM (Production Workforce Management) and task dashboards.
- Forecasting volume, resource planning, and rostering.
- Handling rush requests, overtime planning, and effective task distribution.
- Conducting quality checks and sharing performance insights.
- Organizing daily huddles, monthly reviews, and HR meetings.
- Reviewing and approving leaves through HRMS systems (e.g., People Strong).
- Managing leave planners, shift rotations, and attendance records.
People Leadership
- Leading interviews, onboarding, and training of new joiners.
- Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed.
- Coordinating team bonding activities, recognition programs, and engagement events.
- Creating, validating, and tracking KPI performance metrics.
- Providing coaching, conflict resolution, and professional development support.
Client & Stakeholder Communication
- Attending and leading client calls, sharing MOMs and agendas.
- Acting as Point of Contact (POC) for client escalations and new client transitions.
- Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations.
- Sharing weekly/monthly updates and addressing escalations professionally.
Reporting & Process Management
- Creating SOPs and RCA documents for process governance.
- Managing billing reports and client invoicing data.
- Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations.
- Updating inventory trackers, maintaining dashboards, and managing documentation repositories.
- Handling IT issues and coordinating with support teams.
- Supporting IPACS management
( NOTE - Interested Candidates can share your resume at sh*********i@pr****a.com)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: ProvanaLocation(s): Noida, Gurugram
Keyskills: US Process Medical Summarization Team Handling Personal Injury Client Coordination Team Leading Client Handling
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Provana
Provana is a US Based Organization dealing with SaaS Products and services for the credit and collection industry.
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