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Travel Consultant / Sr. Travel Consultant @ Travel King

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Travel King  Travel Consultant / Sr. Travel Consultant

Job Description

Roles and Responsibilities - Assist customers with determining travel options and solutions that meet their business needs
- Ensure all aspects of travel are fully covered and verified for accuracy and quality
- Assist clients and support team members on any form of correspondence with customers providing travel related support.

Examples may include but are not limited to;
1 Initiating new full service reservations
2 Familiarizing yourself with traveler preferences
3 Assistance with the Sabre Profiles
4 Providing the most efficient airline routes to securing optimal seating choices
5 Offering a full range of fare class selections that include the lowest available fares
6 Assist with changes to existing reservations and exchanging tickets
7 Monitoring each leg of the reservation to ensure proper seating, communicating reconfirmation of black car service and phone contacts
8 Pregister hotel securing amenity or upgrades
- Extensive knowledge and use of GDS (Sabre) and third party technologies
- Ability to leverage multiple technology solutions in combination to deliver a high quality service experience
- Regularly and proactively capture customer feedback, with clear analysis and proposed next steps
- Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Act on customer requests including complex and lengthy specifications
- Provide clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
- Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
- Understands systems and internal navigation
- Detail oriented in all aspects of the transaction and documentation.
- Collects data and feedback from customers to close the loop on potential app and customer issues
- As part of a 24/7 support team, may be required to work nights/weekends/holidays as needed

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Travel King
Location(s): Mumbai

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Keyskills:   GDS . Sabre GDS customer service Travel Specialist Travel Coordinator Travel Consultant technology solutions

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Travel King

We consider ourselves more than just a regular Travel Agency. Travel King International is a Dallas, TX based Travel Agency provides unique solutions for all things travel related. We are a full service and complete travel agency. We focus on both leisure travel and corporate travel. Then, we appl...