Executive - Operations, Pune
- Iron Mountain
- 4 - 5 years
- Pune
- 26 days ago
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Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation.
Team Leader JD for the BFL Project
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Manage a team of 20-25 associates for multiple processes.
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Banking Sector experience mandatory
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Client communication via emails, phone calls and G-meetings
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Schedule and allocate to team members tasks and activities to meet Customer Service KPI s
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Close monitoring of day to day operations, productivity, quality, logins, breaks, logouts, etc.
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Manuals/SOPs periodic review & updation approval from clients.
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Discover training needs and provide coaching
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Absenteeism management, ensuring adequate staff available during day to day operations.
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Attrition management
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Preparing Dashboards and MIS publishing as per business needs
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Sets Clear Team goals and KPI s, Plan and organize team building activities
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Daily team huddles on performance and targets.
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Monthly 1-1 discussion with team members.
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Listen to team members feedback and resolve any issues or conflicts
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Identify new process improvement and automation opportunities
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Motivating Quality resources for career growth and grooming the right talent.
Team Leader Requirement and Qualification:-
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Graduate in any stream with minimum 4-5 years of experience
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Team Handling experience required
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Good knowledge of MS Office & Excellent MS-Excel
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Good Presentation skills & Written and spoken English
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Good organization and communication skills
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Good leadership skills and the ability to motivate and train employees
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Able to work in a team and stressful conditions
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Critical thinker and problem-solving skills Ready to work in shifts (If required) & Extended hours
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Good time-management skills
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Working 6 days for week & Sunday working during month ends
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Iron MountainLocation(s): Pune
Keyskills: Automation Publishing MIS Process improvement Customer service Information management MS Office Monitoring Team building Logistics
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