Customer Service Associate- Voice and non voice @ Firstsource

Job Description

Job Description:
We are seeking a dedicated Customer Service Associate to join our team for voice and non-voice support processes. The ideal candidate will provide excellent service by resolving customer queries related to subscriptions, billing, technical issues, and general assistance while maintaining high communication standards.

Key Responsibilities:

• Handle inbound/outbound voice calls and non-voice communication (email/chat) with customers.
  
• Address customer inquiries, troubleshoot problems, and provide timely resolutions.
  
• Manage subscription and billing-related support.
  
• Escalate complex issues to appropriate teams when necessary.
  
• Maintain accurate records of customer interactions.
  
• Deliver exceptional customer experience with clear and effective communication.

What Were Looking For:

• Strong communication skills in English both spoken and written.
  
• A positive attitude and eagerness to learn.
  
• Good problem-solving skills and a customer-first approach.
  
• Graduation in any discipline except B.Tech, B.Sc, or fresh postgraduates.
  
• Flexibility to work in shifts, including weekends.

If interested drop your resume to HR-Kanak Kumari

Phone-6361345***

or mail on ka*********i@fi********e.com

Total Rounds:

1. Ai bot call

2. Assessment

3. OPS Round

Office Location and Walkin Details:

FIRSTSOURCE SOLUTIONS LTD.

HR - *Kanak*

3rd floor, Block - Dragon Fly (Last Block).

*Brigade Tech Gardens.*

Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037.

Please mention below details on the CV before submitting.

HR - *Kanak*

phone-6361345***

*Carry one of the original id proof hard copy along with you.*

*

Brigade Tech Gardens

1800 102 0115

https://maps.app.goo.gl/LfMaKY839v2e9S1AA

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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Keyskills:   International BPO Outbound Customer Support International Call Center Chat Support Non Voice Inbound International Voice Process