Excellent Opportunity at Shaadi.com - Customer Service (Night Shift)
- People Group
- 1 - 5 years
- Mumbai
- 6 days ago
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Job Description
Dear Candidate,
Role: VIP Consultant VIP Shaadi
About the Team: Personalised Service
Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, were the go-to team when it really matters.
Your Mission as a VIP Consultant
If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!
As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless,
personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic
What Youll Do
- Be the dedicated relationship partner for VIP Shaadi members post-sale
- Understand member preferences and help identify their ideal match
- Call and connect with high-quality prospects on behalf of the member
- Set up mutually consented meetings between potential matches
- Ensure timely renewals and proactive engagement throughout their journey
- Guide, counsel, and support the member like a true partner in their search
- Maintain high service standards, timely resolutions & meticulous documentation
- Handle escalations with grace, maturity, and solutions-focused thinking
- Respect diverse traditions, preferences, and cultural nuances in every interaction
- Always go above and beyond to deliver the VIP promise
What You Bring to the Table
- 1+ year of experience in customer service, client servicing or relationship management
- A natural passion for people, relationships & making customers smile
- Strong attention to detail + excellent organizational skills
- High emotional intelligence and empathy
- Infinite patience + persuasive communication
- Clear, confident communication in English + any Indian language
- Self-motivated and committed to exceeding customer expectations
Why Join Us
- Work with Indias leading matchmaking brand
- Be a part of exclusive high-impact journeys for premium members
- Learn, grow & thrive in a high-energy, customer-first culture
- Every day is different, meaningful, and full of real human stories
Age Range: 24 - 37 years
Interview Address & Job Location:
Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah Marg, Sakinaka, Andheri East, Mumbai (Behind Piknik hotel).
Interview Time: 11 AM to 5 PM
Contact Person:
HR Snehal 9137159***
HR Yash - 99671 05537
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: International BPO Customer Service Cross Selling Solving Queries Retention US Process Us Calling Upselling Customer Support Customer Retention International Voice Us Voice Process Customer Handling International Voice Process International Calling UK Process
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People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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