Shaadi.com hiring For Customer Support Executive - Delhi
- People Group
- 1 - 6 years
- Delhi, NCR
- 2 days ago
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Job Description
Team Snapshot: Market Development
Say hello to the Market Development team the heartbeat of our revenue engine. Whether its Renewals, High Value Memberships (HVM), Hubs, or our buzzing Retail Centres, this team thrives on one shared spirit: Aaj ka sale Kya Hai?
Your Mission as a Product Advisor
As a Product Advisor Retail, youll be the face (and voice) of Shaadi.com to our customers. Whether over the phone or at one of our walk-in centres, your role is to guide people through one of the most important journeys of their lives finding a life partner and help them make the most of our premium offerings.
What Youll Do
- Call prospective customers from provided leads and pitch relevant Shaadi.com premium services
- Convert free members to paid members by following our proven sales process
- Update call notes, follow-ups, and call outcomes in the system in real time
- Follow up with potential leads and track conversions with persistence and care
- Meet daily/weekly/monthly call volumes, talk time & revenue targets
- Handle walk-ins (if assigned) engage with them, explain features, & convert to
premium
- Maintain all customer interaction records and documentation accurately
- Appear for regular performance check-ins and continue learning & growing
What Youll Bring
- 6+ months of telesales or outbound calling experience
- Smart selling approach persuasive yet consultative
- Strong communication skills (spoken + written) in English + any Indian language
- Clear diction and confident speech
- High energy, target orientation, and resilience under pressure
Why Youll Love Working Here
- Dynamic, performance-driven culture
- Transparent targets + real rewards + daily hustle
- Regular incentives, shoutouts, and career growth
- A tight-knit team that works hard and celebrates harder
Address:- BMW Deutsche Motors Building, B1/H5, Mohan Estate, NH-19, New Delhi.
Ready to turn conversations into conversions? Lets go make that sale today.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: People GroupLocation(s): Delhi, NCR
Keyskills: Sales inside sales telecaller Telesales Telecalling outbound sales Domestic Calling Bpo Sales outbound customer service Telemarketing Outbound Calling
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People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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