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Process Manager @ eClerx

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 Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.Process Manager Role and responsibilities:
  • Understand the business model on why things are the way they are, ask relevant questions and get them clarified
  • Breakdown complex problems in small solvable components, to be able to identify problem areas in each component
  • Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making
  • Facilitate the implementation of new or improved business processes and systems
  • Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements
  • Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects
  • Prescribe suitable solutions with an understanding in limitations of toolsets and available data
  • Fetch and analyze data from disparate sources and drive meaningful insights
  • Provide recommendations on the business rules for effective campaign targeting
  • Interpret analytical results and provide insights; present key findings and recommended next steps to clients
  • Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models
  • Audit deliverables ensuring accuracy by critically examining the data and reports against requirements
  • Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices
  • Actively work on audience targeting insights, optimize campaigns and improve comm governance

    • Technical and Functional Skills:
  • B Tech BE BSc MBA degree or equivalent professionalDegreewith 10+ years of experience in marketing analytics or performance marketing professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization
  • Reporting - Data Extraction tools, Advanced Excel, CRM Analytics, Campaign Performance Marketing, Analytics knowledge Campaign Analytics
  • Strong in numerical and analytical skills.
  • Strong in Advanced Excel (prior experience with Google sheets is an added plus)
  • 10 years of relevant experience in analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data
  • Very Strong in SQL execution
  • Advanced knowledge in using Power Bi reporting tool
  • Experience in marketing analytics or performance marketing, concepts around campaign operations shall be clear like how does a paid media marketing works, campaigns acquisition, reactivations, cross-selling, brand awareness, measure and optimize the campaigns etc.,
  • Comfortable working autonomously with broad guidelines
  • Passion for data andanalytics for marketing and eagerness to learn
  • Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English
  • Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables
  • Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches
  • Manage regular reporting and ad-hoc data extract from other departments.
  • Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing
  • Experience with Google sheet/Excel
  • Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in campaign performance marketing and CRM
  • MMM, A/B testing, attribution modeling is a plus
  • Working knowledge of analytical/statistical techniques
  • Experience in Hadoop environment Hive, Presto is a plus
  • Experience in Python/R

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Data Science & Analytics
    Role Category: Business Intelligence & Analytics
    Role: Analytics / BI Manager
    Employement Type: Full time

    Contact Details:

    Company: eClerx
    Location(s): Hyderabad

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    Keyskills:   Process Management performance marketing digital marketing hive advanced analytics python crm analytics power bi sql marketing r data extraction ab testing story writing advanced excel marketing analytics google apps script hadoop sql knowledge campaign analytics crm

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