Lead and Architect providing L2/L3 support on Saviynt based IAM applications
Involves various change requests with respect to multiple applications which are already integrated with Saviynt Security Manager
Involves connector configuration in Saviynt for the consumption of REST services provided by third party applications
Involves resolving issue with respect to SoD, Analytics, Workflows, Notifications, Roles, Reports, Performance, Rules and ARS modules of Saviynt
Involves doing unit and basic integration testing for identity and account lifecycles
Perform application onboarding support to Saviynt IGA
Participate in audit and regulatory processes and share relevant artefacts related to applications on board.
Coordinate with various stake holders for resolving issues with respect to Incident Management, Request Management, Change Management, Problem Management and System Monitoring.
Involves writing custom logics in java to handle various data manipulation scenarios
Update SOP and other documentation periodically
Review the processes for continuous improvements
Required Experience
Candidate must have 5+ years of experience in Saviynt IGA
Key responsibility is to resolve customer problems and queries on the Saviynt based IAM application
Take ownership of all queries, Identify and highlight issues to relevant departments for resolution and follow through until resolved
Lead a nearshore team in delivering the committed L1/L2/L3 SLAs
Ability to work as an individual contributor by ensuring timely delivery of all project deliverables.
Good Leadership skills and ability to lead a team who supports L1, L2 & L3.
Engaged on discussions on IAM policies with other stakeholders
Ability to create project documentation (HLD/LLD/Architecture etc.).
Discuss with customer and co-ordinate with customer infra teams to complete the integration processes
Provide support to customer during UAT
Trouble-shoot issues of team members and guide them in performing their activities.
Regular status reporting to customer
Excellent communication skills.
Should demonstrate ability to quickly learn new tools and technologies and implement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Cyber SecurityEmployement Type: Full time