Career Level: Contractor
Exp: 6 months to 1.5 years
Work Timings Rotational (24/7)
Work Location: BDC9
WFH / WFO: WFO
Job Description:
1 - Taking ownership of customer issues reported solving their problems through by providing resolution
2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4-Installation configuration of various applications
5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc
6-Engineer ensure proper logging of all issues
7-Document technical issues in the knowledge database
8-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
9-Keep track of users system issues until resolved by adhering to the SLA
Keyskills: Advanced Application Engineering Application Support Operating Systems