Supervisor, Business Process Operations
- Iron Mountain
- 1 - 4 years
- Kolkata
- 13 days ago
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Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.
M1 | Supervisor, Business Process Operations
About the role
As a M1(Supervisor, Business Process Operations) at Iron Mountain, your primary responsibility is to manage large scale customers, complex digitization operations at customer site and IMI facilities, supervise and manage KRAs of a reporting team below working with ground staff, plan optimized modus operandi for projects adhering by the SOP, doing POC (Proof of Concept) and
assisting vertical leads in attaining monthly, quarterly, annual goals and budgets. You will be largely serving as a bridge in between Key Account Managers and Ground Delivery Team to ensure best quality deliverables and timelines, as specified.
You should have a keen understanding on the scope of automation, integration of advanced technology, market trends on optimizing TMS (time and motion study), and smart productivity by reducing manual intervention. Qualifying Criteria
- Target oriented and self motivated team player with deep understanding of scanning, digitization, metadata, DMS (Document management system), workflow management and automation of repetitive tasks.
- Must have previous experience of handling large scale judiciary projects.
- Trade experience of minimum 5-7 yrs engaging team size of 50-100.
- Experience in contributing to AOP, GP optimisation, project costing, RFP validating will be an added advantage.
- Educational background: Graduate is must, MBA in Operations will be preferred.
- Should have core knowledge of production scanners, market trends on scanning devices with minimum workable exposure of server handling.
- Must be a customer oriented manager striking optimum balance between specified and agreed SOP with best standard practices of the digitization industry.
- Deep understanding of Google Sheets, Docs, Presentation and MIS reporting with Google Data Studio will be an added advantage.
- Knowledge of the competitive landscape for the trade will be appreciated.
Reporting Location - Kolkata.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Iron MountainLocation(s): Kolkata+ View Contact
Keyskills: Business process Automation metadata Costing MIS Workflow Dms Information management RFP Logistics
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