Field Service Engineer
- Steris
- 2 - 4 years
- Hyderabad
- 8 days ago
- Email to a friend
- Report this job
Job Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globePosition Summary
The Field Service Technician provides preventive maintenance, troubleshooting, repair, calibration and installation support on various mechanical, electro-mechanical, and electronic units
The Technician Interacts with customers on a daily basis and completes associated administrative tasks as required
Think of this as an electrical- mechanical- plumber- Customer Service Technician all rolled into one
Every day, something special happens at STERIS Duties
Perform preventive and corrective maintenance required on STERIS and related product lines
This includes: disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals etc
Troubleshoot, repair or refurbish standard and special purpose equipment and systems components
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager
Develop and maintain effective, communicative relationships with customers, managers
Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work
Utilize provided product and industry knowledge to assure customers expectations of service are exceeded
Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues
Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues
Utilize customer protocols when entering and exiting facilities
Follows all STERIS and Customer Health & Safety protocols and procedures
Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible
Closely network with all FSR II and FSR III in the team
Other duties as assigned
This list intends to give an overview of the duties expected from a candidate for this position
Tasks may vary and are not limited to the above items
Duties cont'd
Education Degree
Associate's Degree
High School Diploma or GED
Required Experience
Education/License Requirements
Associate's degree in Electronics, mechanical or similar degree, plus one year of related experience, or a High School Diploma/GED with a minimum of five years of experience
Experience/Skills Requirements
Excellent interpersonal and Customer communication skills
Strong technical and troubleshooting skills
Proficiency in computers and Windows software
General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems
Strong organizational and problem-solving skills
Ability to work independently without supervision
Flexibility to handle multiple and changing priorities Ability to work flexible hours, sometimes outside normal business hours and travel as required The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices) Valid and clean drivers license
Working Conditions
Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Must perform work from floor level to above shoulder height
Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year)
Must climb ladders and/or scaffolds and work above floor height
Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces
Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Walking great lengths at a time and standing for extended periods of time
Able to work in tight spaces
Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force
Work in and around hospital personnel, sensitive medical equipment and patients
Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues
May be subject to customer drug testing, customer specific safety training, or customer SOP training
Flexible scheduling may be required to accommodate customer needs
This may include working outside of an 8:00 AM to 5:00 PM workday and weekends
Required to live within 50 miles of the center of the territory
Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening
The expectation is that all FSR Is pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS
Continued employment with STERIS in an FSR capacity is dependent upon successful completion of the assessment and promotion to FSR II
Job Classification
Industry: Medical Devices & EquipmentFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Service EngineerEmployement Type: Full timeContact Details:
Company: SterisLocation(s): Hyderabad+ View Contact
Keyskills: repair electronics software customer communication troubleshooting communication skillsfield service
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in