E2e Testing Back-end (mainframe) -wfo-only Chennai (jd Attached) @ Cognizant

Job Description

• Fiserv will provide the SOP, and the Cognizant team will follow the steps mentioned in the SOP.
• Mainframe platform batch and CICS with DB2 processing and front-end support engaging with development to resolve E2E environment related issues impacting client testing cycles. 
• Monitor E2E batch flow to ensure batch streams are processing on time, identify issues that require corrective action and follow up for resolution.
• Serve as an escalation point for client issues related to the E2E environment.
• Analyse documentation supporting changes in a complex E2E environment.
• Performing root cause analysis, first level investigation, escalation and resolution of batch job failures in a timely manner.
• Ensure E2E client service level agreements are attained
• Troubleshoot and restore service to batch processing on mainframe using industry accepted techniques and procedures.
• Implement appropriate corrective actions to eliminate recurring batch job failures, coordinating, monitoring, approving change related activities, performing training and coaching for less experienced team members, update procedures as changes occur and deficiencies are identified.
• Monitor and support transmissions, replay/retransmit files as needed
• Able to initiate bridge calls when multiple application and support teams require direct communication between each other to resolve problems.
• Capable of promoting Incidents to Incident Management for a severe issue where production is impacted.
• Ability to page out Application Teams for batch issues/abends and page additional Application Teams/additional resources when needed.
• Cognizant team will escalate to Fiserv L3 team for any unresolved issues

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Keyskills:   Backend Testing Cics E2E Testing End To End Testing Mainframe Testing db2